These Terms & Conditions ("Agreement") govern all recruitment, manpower supply, work-permit management, and executive search services provided by VERO Staffing Agency ("we", "us", "our", "VERO") to employers, businesses, recruitment agencies, and job seekers ("you", "the client", "the candidate") in the Maldives and internationally.

By engaging with VERO's services—whether through our website, email, WhatsApp, phone, or in-person—you acknowledge that you have read, understood, and agree to be legally bound by these terms.

VERO Staffing Agency is a fully licensed and registered manpower recruitment service provider operating under the laws of the Maldives.

We strictly comply with:

• Maldives Immigration requirements and regulations
• XPAT work permit procedures and guidelines
• Maldivian Employment Act and labor laws
• International ethical recruitment standards
• Data protection and privacy regulations

VERO provides comprehensive staffing solutions to businesses and employers across all industries in the Maldives, including but not limited to:

Industries We Serve:

• Hospitality & Tourism (Resorts, Hotels, Guesthouses)
• Food & Beverage (Restaurants, Cafes, Catering)
• Construction & Engineering
• Healthcare & Medical Services
• Retail & Wholesale
• Maritime & Shipping
• Manufacturing & Production
• Education & Training
• All other professional and skilled categories

VERO operates on a dual payment model depending on the recruitment scenario and client type:

Payment Terms:

• All fees and payment schedules will be clearly communicated in writing before work commences
• Payments are non-refundable once recruitment or documentation work has started
• Third-party costs (government fees, visa fees, medical tests, insurance, quota deposits, etc.) are the responsibility of the employer or agency as applicable
• Invoices must be paid within the agreed timeline to avoid service delays
• Late payments may result in suspension of services until payment is received

VERO specializes in sourcing qualified candidates from the following countries for employment opportunities in the Maldives:

By engaging VERO's services, employers and clients agree to the following responsibilities:

• Accurate Job Requirements: Provide complete, truthful, and accurate information about job positions, roles, responsibilities, salary, benefits, working conditions, and employment terms
• Timely Documentation: Submit all required employer documents, company registration, licenses, and XPAT-related paperwork in a timely manner
• Legal Compliance: Ensure full compliance with Maldivian Immigration laws, Employment Act, labor regulations, and work permit requirements
• Fee Payment: Pay all agreed service fees on time as per the payment schedule outlined in the service agreement
• Government Fees: Cover all third-party costs including but not limited to visa fees, medical examinations, quota deposits, insurance, and government processing charges
• Ethical Treatment: Treat all recruited employees fairly, ethically, and in accordance with Maldivian labor law and international human rights standards
• Accommodation & Welfare: Provide suitable accommodation, food, and working conditions as agreed in the employment contract
• Employment Contracts: Issue proper employment contracts compliant with Maldivian law
• Change Letters: In cases where staff replacement is needed, provide an official change letter to facilitate the transfer of employment
• Communication: Maintain open and timely communication with VERO regarding any issues, changes, or updates related to recruited staff

As part of our recruitment and work permit processing services, VERO collects, processes, and manages various personal and professional documents from candidates and recruitment agencies.

Documents We Collect (from candidates via agencies):

• Passport copy (biographical page with photo and details)
• White background passport-sized photograph (for visa applications)
• Recent color photographs
• Comprehensive resume/CV with employment history
• Educational certificates and diplomas
• Professional certifications and training documents
• Experience letters from previous employers
• Police character certificate / Good conduct certificate
• Medical fitness certificates (as required)
• Trade test certificates (for skilled workers)
• Working videos demonstrating skills (for specific categories)
• Self-introduction videos (for certain positions)
• Any other documents required by employers or government authorities

Data Protection & Security:

• We handle all personal data with strict confidentiality and in compliance with applicable data protection regulations
• Documents are stored securely and accessed only by authorized personnel
• We do not sell, rent, or distribute candidate data to unauthorized third parties
• Candidates have the right to request updates or corrections to their information

Document Verification:

• VERO conducts reasonable verification of submitted documents based on information provided by agencies and candidates
• We perform background checks, reference checks, and skill assessments as applicable
• However, VERO is not responsible for false, forged, or intentionally misleading information provided by candidates or external agencies
• The final responsibility for document authenticity lies with the candidate and the sourcing agency

VERO provides comprehensive support for work permit applications and expat management through the XPAT system—the official Government of Maldives platform for foreign worker management.

XPAT Submission Requirements:

Work permit processing through XPAT requires accurate and complete information from both the employer and the candidate. VERO assists with submissions based on:

• Employer-provided company documents, licenses, and registration details
• Candidate documents verified and collected through our recruitment process
• Job descriptions, salary details, and employment contract terms
• Quota availability and allocation from the employer's XPAT account

While we provide professional support and guidance, final decisions on work permits and visas rest with the Maldives Immigration Department and relevant government authorities. VERO's role is facilitation and coordination only.

VERO is committed to ensuring client satisfaction and successful placements. If issues arise with recruited staff, we offer replacement services under the following conditions:

Replacement Process & Requirements:

• The employer must notify VERO in writing of the performance or behavioral issues within a reasonable timeframe
• The employer must provide supporting documentation or evidence of the problem
• The employer must issue an official change letter (employment transfer letter) to facilitate the visa and work permit transfer process
• VERO will source a suitable replacement candidate from our database or recruitment network
• The replacement candidate will be subject to the same screening and verification process
• Replacement timelines depend on candidate availability, visa processing, and country of origin

Conditions & Limitations:

• Replacement terms may vary based on the recruitment agreement, country of origin, job category, and specific circumstances
• Additional government fees (visa, medical, etc.) for the replacement candidate are the employer's responsibility
• Replacement is subject to candidate availability and may take time depending on sourcing requirements
• Employers cannot request unlimited replacements; terms will be agreed upon in the service contract
• If the issue is due to employer mismanagement, unclear job expectations, or workplace conditions, VERO reserves the right to decline replacement

VERO's refund policy is designed to be fair and transparent, balancing client needs with the work already performed by our team.

Cancellation by Candidate or Agency:

• If the candidate or recruitment agency cancels the application after services have commenced, cancellation charges will apply
• Cancellation fees cover work already performed, including sourcing, screening, document processing, and administrative costs
• The amount of cancellation charges depends on the stage of the recruitment process at the time of cancellation
• Any non-refundable expenses already paid to third parties (government fees, medicals, etc.) will be deducted

Cancellation by Employer:

• If the employer cancels a recruitment request after VERO has started sourcing or processing, partial or full service fees may be retained depending on work completed
• Employers are encouraged to finalize job requirements and hiring decisions before engaging VERO to avoid cancellation costs

Refund Processing:

• Approved refunds will be processed within 14-30 business days from the date of approval
• Refunds will be issued via the same payment method used for the original transaction
• Bank transfer fees or currency conversion charges may apply and will be borne by the recipient

VERO is committed to protecting the confidentiality and privacy of all parties involved in our recruitment services.

Prohibited Activities:

• No Document Misuse: Employers, agencies, and third parties are strictly prohibited from misusing, copying, redistributing, or sharing candidate documents outside the scope of the hiring process
• No Direct Hiring: Clients cannot bypass VERO to hire our candidates directly without prior written consent and settlement of applicable fees
• No Reuse of Information: Candidate profiles, videos, resumes, and personal information cannot be reused for other purposes, shared with competitors, or stored beyond the recruitment period without consent
• No Unauthorized Sharing: Employers cannot share candidate information with other companies, third-party recruiters, or individuals without VERO's approval

Data Retention:

• VERO retains candidate and client data only for as long as necessary to fulfill our services and comply with legal obligations
• Candidates may request deletion of their data by contacting us in writing
• Employers must delete or return candidate documents if the hiring process does not proceed

While VERO strives to provide the highest quality recruitment services, there are inherent limitations to what we can control or guarantee.

Liability Cap:

In no event shall VERO's total liability to any client exceed the total service fees paid directly to VERO for the specific recruitment service in question. VERO shall not be liable for any indirect, consequential, incidental, or punitive damages arising from our services.

Client Acknowledgment:

By using VERO's services, clients acknowledge that:

• Recruitment is a facilitation service, not an employment guarantee
• Final hiring decisions rest with the employer
• Employee performance is the responsibility of the employer and the employee
• Government decisions on visas and work permits are beyond VERO's control
• Risks inherent to international recruitment exist and are shared between all parties

VERO is committed to resolving any disputes or disagreements amicably and professionally.

Governing Law & Jurisdiction:

These Terms & Conditions and any disputes arising from VERO's services shall be governed by and construed in accordance with the laws of the Maldives. Dispute resolution mechanisms depend on different factors, including:

• The nature and complexity of the dispute
• The amounts involved
• The parties' willingness to engage in alternative dispute resolution
• Applicable Maldivian labor law, employment regulations, and commercial law

Where legal proceedings become necessary, both parties agree to the jurisdiction of the Courts of the Maldives for resolution.

Good Faith Commitment:

Both VERO and clients commit to resolving disputes in good faith, with fairness, professionalism, and respect for each party's interests.

The VERO Staffing Agency website (verostaffing.agency) is provided for informational and communication purposes.

Acceptable Use:

• You may browse the website, read information about our services, and contact us via the provided contact forms
• The website is intended for legitimate business inquiries and recruitment-related purposes

Intellectual Property:

• All content on the VERO website, including text, graphics, logos, images, and design, is the intellectual property of VERO Staffing Agency
• The VERO name, logo, and branding are trademarks of VERO Staffing Agency
• Unauthorized use, reproduction, or distribution of our intellectual property is prohibited

Third-Party Links:

• Our website may contain links to third-party websites (e.g., WhatsApp, Viber, Google Maps)
• VERO is not responsible for the content, privacy practices, or terms of third-party websites
• Links are provided for convenience only and do not constitute endorsement

Disclaimer of Warranties:

The website is provided "as is" without warranties of any kind. While we strive for accuracy, VERO does not guarantee that website information is always complete, current, or error-free.

If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us:

Business Hours:

• Sunday - Thursday: 9:00 AM - 5:00 PM (Maldives Time)
• Friday: Closed
• Saturday: 10:00 AM - 2:00 PM

Amendments & Updates:

VERO Staffing Agency reserves the right to update, modify, or amend these Terms & Conditions at any time to reflect changes in our services, legal requirements, or business practices.

• Updated terms will be posted on this page with a revised "Last Updated" date
• Continued use of VERO's services after updates constitutes acceptance of the new terms
• We encourage clients to review these terms periodically
• For significant changes, we may notify clients via email or website announcement

Thank you for choosing VERO Staffing Agency.
We look forward to serving your recruitment needs with professionalism, integrity, and excellence.